April 17th, my wife and I found out a relative in Philadelphia was in critical condition. We needed to get to Philadelphia ASAP. We arranged for our flight for early the next morning. We then contacted Execucar and arranged for transportation to the airport, pickup at 4:15 a.m. we received all confirmation via email. At 2:54 a.m. the morning of April 18th we received a message from Execucar stating that no one picked up to the open call for our reservation,and we should seek an alternative means of transportation. The telephone number they left to contact was a recorded message giving their normal business hours. As you might expect at 3:00 a.m. in the morning, other companies had similar messages. We finally got through to an airport shuttle provider, only to have a "yes" turn into a "no" 45 minutes later. Our luck changed when we were able to get an Uber driver who was within 20 minutes due to a cancelled pickup. We got to the airport and through security just in time to walk onto the plane. The day was traumatic enough with the dead of a loved one; but, Execucar had no problem billing my credit card that day. I am waiting to see a credit, and an appoligy would be nice. One good thing, Uber was half the cost. Maybe they should worry less about expansion and more about getting things right.