We wanted to maximize the time we had in NYC and booking with Brian let us set the time and what we visited. In addition to personalizing the tour for us, he shared personal experiences and stories of the people that he knew in the city. We even met one man at the 9/11 site that left us in tears. I would recommend this tour over any tour I took of the city. Brian let us set the pace in walking, let us choose what we wanted to eat, (and the place he took us was clean and delicious, and we didn't wait), and made sure we didn't miss special views or details that we would've missed with a big tour.