We were on a cruise, and our tour was to be on 10/3/22. However, due to effects of Hurricane Ian, the sea and winds were so extreme that we could not be tendered into the port. We called and informed Peter as soon as we were notified by the ship's Captain. This was just a couple of hours before the tour was to begin. We knew there was a 24 hour cancellation policy to receive a refund, but we requested an exception due to the highly unusual weather situation. Peter denied our request, even though he may have canceled the tour himself, as driving would have been difficult in the extreme windy conditions.
In addition, many of the reputable tour companies on Viator state that if the weather is not suitable, they will cancel the tour and refund your money. It would seem that this should be standard with all tours sold on Viator.
Bottom line, I'm sure Peter does a good tour. But even in the event of hurricane winds, he will not refund your money.
Response from Host
Oct 2022
Sorry the industry policies seem unfair to you, as written in the Tour description. We have these in place to survive as a small business. We do refund due to illness or worse. As you were told, we will honor your tickets indefinitely to you or to your relatives.
Thanks for understanding and again, sorry if you don't.
Either way,
Best health!
PS: one identical review from the same customer will suffice