Feel like spending a 💩 ton of money but not just flushing it down the toilet? Look no further, book here. Limo model selection? Why bother. Head count? Irrelevant. Pick up time? Yeah right. They’ll double book, wait till the free cancellation day (24 hrs notice) has come and gone, and then call you to ask to start an hour earlier. And when you agree to 30 minutes, they’ll still show up in a stained limo, not the model or size you booked and paid for, that seats fewer people than your party. So some of your friends will get to experience all DC has to offer from the floor (or at least all that can be seen from said floor). Those friends who managed to snag an actual seat will have their legs draped over the shoulders of said floor sitters because their is no other leg room. What’s not to love. And when you call to complain and request a refund? Viator will first attempt to blame you, the customer, for not complaining to the driver (who has no neck in the game). Only when you stand your ground will they *supposedly* call the limo company and dispatcher who is responsible for assigning drivers and cars to each party. Viator CS will put you on and off hold randomly to hear conversations between them and the supposed limo company dispatch. They’ll say they get you a form that afternoon and a resolution the next day… (hah) but they won’t.
*fart noise* two thumbs down.