I pre-booked this service $90. The instructions clearly stated call when you have collected your bags which we did. We were told the driver had left the airport as he arrived at the time we landed. US immigration took us 90 minutes to clear and everyone knows you are not allowed to make calls when queuing. When i called the company they said they would only call the driver back if i paid $35 extra, i said no thats just stealing money. They said tough no pay no return so i had no choice. This companies procedures are flawed as they arrive at the time the flight lands. Surely they know that the fastest a family of 6 collecting luggage and clearing immigration will take at least an hour. My advice is get an uber, cheaper more reliable and no exploitation of tourists. Avoid this company - they are thiefs
Response from Host
Apr 2019
Dear client,
We are not thiefs, we charge for services provided to you, all limo company out there they wait one hour after flight on the gate then they charged waiting time each 15 minutes,
We are always give one hour 30 minutes to our client, but you took more than two hours to get ready thatās why we charge waiting time