Lots of confusion as to where to go for the tour from the staff outside. Things got worse inside as our guide clearly didn’t want to be there. The Xmas show was going on and so we never entered the auditorium, just saw it through a plastic screen above! It was less than an hour as it started late and 2 people had booked in to the 11am performance- so we all got short changed. And finally, no Rockette. A passing mention that she was sick when the guide ushered us into the lift. We were then told to go through a door at the end of the hall and we were on the street!!! I would have forgiven them the endless corridors of Athena poster covered walls and the youtube 4 min video, but a really poor experience as we all seemed to be an inconvenience.