When we reached Haines, we got off the ship at 8:30 it was raining sideways and was very cold, obviously it was Alaska so not so unexpected. However, going on a rafting trip that morning would have been very unpleasant, no matter how well we dressed.
The guide stated they were running a trip in the afternoon that wasn't full, we asked if we could switch to that one in hopes of the weather breaking a bit. He wasn't receptive and wasn't very pleasant just said no. If the afternoon trip wasn't full they should have given us the option, lost the entire cost of the trip, more than 300 USD.
Response from Host
Sep 2024
I am sorry to read this review. Our entire company is known for being flexible and responsive, so this is a tough review to respond to. But I can assure you that, if there was room on the afternoon trip, we would have moved you to the afternoon trip. Our guides and drivers do not always know the reasons behind our scheduling. For example, sometimes we run two rafts in the morning and one raft in the afternoon. Or we have to switch vehicles between trips, and so there may be room on the raft but not on the vehicle. Since I don't know what date and trip you are referring to, I can't explain the particular reason for there not being room for you.
But I can't understand why you canceled. The Chilkat Bald Eagle Preserve is twenty miles inland from Haines. Every mile you head inland receives one inch less rainfall annually than on the coast. In other words, its drier in the Preserve and the weather in town is not the same as the weather for our rafting trips. I've been guiding on this river for over thirty years, and I have left town many times in pouring rain and had the sun break out while rafting. So I don't understand why you canceled the trip and lost your money since you say that cold and wet weather was not unexpected.