Husband and I took the Ridge Runner tour with pilot Zac. Our boarding attendant, Sean, helped us in and out of the copter (that back seat is tight but comfortable once you're in). All of the staff are really personable and fun. The flight was smooth and just amazing to see the Sevierville, Gatlinburg, Pigeon Forge areas and a little bit of the Smokies and Wears Valley area from the air. A little turbulence over the mountains, which was expected, but nothing major. Husband was a little nervous about the whole experience but also had a blast and wants to do it again.