The horse ride was bad experience for us. The guide was very rude. The horses were dirty and hungry. The tour guide talked to us in a very condescending and humiliating manner. We were new to horse riding. As a tour guide, he was supposed to show us how to get around the horse, how to get on the horse. none of that! He only yelled at me to not do this or not do that. That was the worst experience. To this day, I still regretted that I continued with the ride.
Response from Host
May 2021
Thank you for taking the time to share such detailed feedback about your overall experience when you came by for a horse ride. Please know that we always want every guest to have a top-notch visit, so I sincerely apologize for the gruff welcome and instruction. I will be sure to address this on my end. If you're ever inclined to give us another try, I'd love to welcome you back for the five-star experience that we're known for. Don't hesitate to reach out to me with any additional comments or concerns!
Sincerely,
Brady S., Manager