I have so many reasons why Iām scoring our adventure so poorly. 1. Let me start by saying we started our ride out 20 mins late because one of the guides had to āeat.ā 2. We drove 30 mins to the location which they included as part of the adventure as well as 30 mins. back. 3. One of the guides was a bit on the rough side. A little too old school how he spoke to us and treated the horses 4. At times we felt like we were being reprimanded and he definitely mistreated the horses in our opinion. One such time he used my phone to hit the horse in its head because it wouldnāt back up quickly enough for him. 5. The ride itself was very unimpressive once we finally did get started. The scenery was literally the same the entire way. With little to no information about the canyon or the area except for the 4 or 5 times we were told see that it looks like a cowboy hat or that looks like the liberty bell. Beyond boring. 6. Once we got back to the arena the guides horse acted up. Instead of working with it to the side or at another time he proceeded to correct the horse and we literally got dusted out for 5 mins. 7. We had to wait while they loaded all the horses before we could leave. It would make more sense to have the other wranglers do that and drive us the customers back to get us out of our misery.
Unfortunately, we wonāt be back and we made sure to tell our cousins for cancel their trip in a few days.
Response from Host
Sep 2022
Thank you for taking the time to share such detailed feedback about your overall experience when you came by for a horse ride. Please know that we always want every guest to have a top-notch visit, so I sincerely apologize for the uncomfortable ride. If you're ever inclined to give us another try, I'd love to welcome you back for the five-star experience that we're known for. Don't hesitate to reach out to me with any additional comments or concerns!
Sincerely,
Brady S., Manager