Went on this dinner cruise 06/26/19. I emailed Hornblower the next morning. No response. You'd think they'd respond but, no, they did not. Rudeness. This is my email.
Dear San Diego Hornblower:
I went on your dinner cruise last night. I would like you to know how it went and what I thought about it.
The maitre d' was very welcoming and our servers (Kim and I forgot the other one's name. Blonde hair. She was Kim co-server last night) were ABSOLUTELY WONDERFUL! Attentive yet not intrusive to our evening. Just nice, nice girls. Even the server that helped them fill our water glasses was awesome. He was even very apologetic that the tea ran out and very accommodating as to refilling with another non-alcoholic beverage of our choice if we so wanted. Furthermore, my husband said he had never had a better steak in all his life. So tender that a butter knife cut it. His potatoes and shrimp were perfect. He even ate the broccoli rhab and LIKED it. He hates the stuff in general. Now he wants me to go buy some! :) The desserts were phenomenal, too. I truly appreciate the little birthday cake. It was sooooo goood! The ambiance and the place setting made me feel like a princess. Beautiful.
Now to the part that I must regretfully pen. My food, the veggie dish, was cold. Well not so cold cold but room temperature. Not even a little bit of warmth. The spinach underneath was barely warm but the tampino... no bueno. I enjoyed the flavors but my guess is I would have LOVED it were it warmer than room temp.
The next things that disappointed me were the fact that so many window panes were broken. I get one (1) but three (3)? The windows had smudges that weren't just a day or two old. It was gross. The passageways to the exterior was dirty. Even more dirty than a local McDonald's entrance/exit doors. Additionally, you could tell the ship is in need of a major overhaul by way of RUST and it was OLD rust on the steal throughout. There were old paint chips and weird debris just over the railing on the ledge on the aft part of the ship.
The MOST important thing above all, the Captain said there were life vests on the vessel as per US Coast Guard regulation. It would not have done me any good because HE DID NOT SAY WHERE they were. Even on an airplane, the flight attendants tell you where the emergency gear is stowed. They even SHOW you. I realize that if she were sinking, there would be an announcement over the 1MC but what if he or any one other the crew members couldn't broadcast the info for whatever reasons.
To say I was disappointed about those things is putting it mildly. While I realize that the Hornblower is not a US Navy ship (and I've been on all kinds) and subjected to the maintenance set forth by the Department of the Navy, I still believe that a dinner cruise that cost me $350 should be better maintained. I've eaten at several high end restaurants in San Diego for the same amount of money and the facilities and the food were above par. My husband even said that the two (2) different fishing vessels he boarded through Dana Point were better maintained than our vessel last night. That's pretty sad.
On the way to the cruise last night I had expressed to my husband that we should buy six (6) $350 dinner cruises for Christmas presents but after my experience, that is not going to happen sadly.
So, again, the staff, ambiance and place settings WONDERFUL. Everything else leaves room for LOTS of IMPROVEMENT.
Thank you for reading.
~~~
You'd think they'd respond because it's good business practice and because they are losing $2100 in future sales.
Now, I'm telling EVERYBODY I know and the world.