First of all this is a great tour and it covered all the major sites that my husband and I wanted to see. The tour guide, Linda was very welcoming and friendly throughout the tour with all of the people on the tour. The absolute worst part of the tour (which cost $85 per person, so we paid $170) was the mode of transportation. The van had 9 available seats no including the driver and the guide. There were 3 people who had to climb to the back of the van for their seats and it was very tight for them to pass by. We had the seats in front of the back seat and it was close quarters for us entering the van, existing and then re-entering upon each of the tour stops. The 2 steps getting off the van were narrow and some people found it easier to step exit the van going down the 2 steps to the curb backwards. As for me, like I said the van steps were narrow and one time I nearly fell exiting the van had it not been for my husband catching me and intercepting my fall. Again, the tour itself was great but a larger vehicle was needed.
Response from Host
May 2022
Hello and thank you for your feedback. I’m so sorry you didn’t fully enjoyed the tour, and you found the van a little too small. It’s a regular van, with regular seats and regular steps to get in and out. I’m so sorry but any van will have that exact same size. And the van actually does have a high roof so people don’t have to bend to get in or out, and we chose it that way to make it easier for our guests.
As customer service is very important to us, please let me know if there is anything I can do, to make your experience better.
Thank you