Iāve read your review and am sorry to hear that that was your experience. What you describe does not reflect our standards or training procedures. I have forwarded your comments to the General Manager of the Operation, and this issue is being investigated. I would like to assure you this is not an example of our company culture or our hospitality training. I would like to have more information about the person. Can you please contact us at
[email protected]? Feedback from our guests is the best way we have of monitoring and maintaining the guest experience. Thank you for your feedback in this. Your comments will help us preserve the guest experience.