Our family recently attended the San Francisco Premier Dinner Dance Cruise as part of a dinner special, and while it was a pleasant experience overall, there were areas where we felt improvements could be made.
First, I want to commend the staff for their professionalism and kindness. From the moment we boarded, they were attentive and courteous, which helped make the evening enjoyable. That said, the boarding process at the Southgate was a bit confusing. Clearer signage or guidance would have been helpful, as it was unclear where smaller groups, larger groups, or individuals should stand while waiting to board. This initial clarity would have set a smoother tone for the evening.
Regarding the food, the overall quality and variety did not meet our expectations, especially considering the cost of the package. The main courses were just satisfactory, but I anticipated better quality and more optionsāparticularly for young children. For example, I ordered the chicken entrĆ©e for my son, and unfortunately, it was undercooked, with visible pink inside. While the server promptly apologized and offered alternatives, there wasnāt much on the menu that seemed suitable or appetizing for a child. I would recommend expanding the menu to include more kid-friendly options and ensuring the quality of the dishes matches the premium price.
Another point to note is the additional cost of items. While I understand that extras like drinks or upgrades come at an additional expense, it felt as though purchasing add-ons was necessary to elevate the overall experience. Given the price of the initial package, more inclusive options or higher-quality offerings would enhance customer satisfaction.
On a positive note, the DJ was phenomenal! The music and dance floor added a vibrant, fun atmosphere that our family thoroughly enjoyed. The bar, while offering a good selection, was a bit overpriced, which limited the enjoyment for those who were looking to indulge a bit more.
In summary, the cruise offered a pleasant evening with friendly staff and great entertainment. However, improvements in menu variety, food quality, and the boarding process would make the experience feel more in line with its premium cost.