Thank you for sharing your feedback. We're truly sorry to hear that your recent eco-tour experience did not meet your expectations. At Pirate's Cove Watersports, we strive to provide informative and enjoyable tours that highlight the beauty and importance of our local ecosystems.ā
Our tours typically depart from our location at the Reefhouse Resort & Marina, located at 103800 Overseas Highway in Key Largo. The journey to our manatee viewing area usually takes about 30 minutes, allowing guests to relax and enjoy the scenic surroundings. While sightings can vary, our guides are dedicated to locating and observing manatees responsibly, ensuring minimal disturbance to their natural habitat.ā
Regarding the boat's capacity, we aim to accommodate groups of various sizes comfortably. Our crew is trained to ensure that all guests receive attention and information throughout the tour. We apologize if you felt overlooked during your trip; this is certainly not the experience we intend to provide.ā
We value your input and will use it to enhance our tours and guest interactions. If you're open to giving us another chance, we'd love to provide you with a more enjoyable and educational experience. Please feel free to contact us directly at (305) 453-9881 or
[email protected] to discuss your concerns further or to plan a future tour.