We had booked a swamp kayak tour, but when we woke up, it was raining, windy, and temperatures were in the 40s. Yecch! The reservation specifically stated that they would only refund if it proved dangerous. It wouldn't have, probably, but we decided we had to cancel. When we called, they were incredibly accommodating, and refunded our money within an hour or so! We will be going back to NOLA and we WILL book more tours with these folks!