A massively disappointing day, this was supposed to be the highlight of my first trip to Houston and I was greeted with an overcrowded fiasco.
Upon entering, there were hardly any customer service staff visible - why are all employees gathered together at certain points? It would be very helpful to have employees walking around helping people and being visible and accessible to help plan the visit and with questions this would avoid long lines at guest services.
However the day was pretty much ruined by the tram running between the space center and rocket park breaking down. This resulted in approx 5 tram loads of people being transported back to the main center at the same time plus all the visitors who could then no longer go to rocket park all standing in one huge line for independence plaza. (which incidentally is basically one long shuffle to take a photo at the top in the shuttle cockpit). This could have been managed so much better but no employees to be seen to help with this.
After wasting over an hour waiting for the broken down tram to restart and over an hour and half in the line at Independence Plaza I returned indoors and saw the long lines for everything from the gift shop, the exhibitions, the restaurant and even to the washrooms I left, fed up and without seeing anything else. I feel the day was a waste of time and money, hugely oversold the capacity should have been limited way below the numbers that were there.
I sincerely hope anyone who visited on 29 December 2023 will be offered a complimentary return visit.