I’m so sorry this happened. I wish you would have stopped by the shack to speak with me or my husband about it. We were both on site when you paddled. I’m happy to provide a gift certificate for the future.
Please note: We are the only local company who provide these very expensive ergonomic high back seats. They cost about $300 per tandem kayak. We feel it’s important to provide these for people with bad backs or weak cores. Sometimes we have very large people who do not have core strength to sit up and they lean back on the seats with all their weight. Even these extra strong seats can buckle under so much weight. Perhaps the paddler before you caused this to happen. We never want to discourage larger people from getting on the water to enjoy the outdoors and getting some exercise, even if it means they damage a seat by leaning back with all their weight.
We have identified the damaged seat and replaced it.
If you email me,
[email protected], I’m happy to provide you a gift card.