We are two couples who had the Via Ferrata on our bucket list, we contacted several outfitters but only mountain trip responded, Laura responded quickly and answered all our questions promptly! We arrived at their offices downtown at 0800 and were met by Dave our guide and Jason our guide in training. Both these guys are squared away, are very knowledgable about the area, are very safety conscious and made us feel very comfortable with the equipment and as the trip is relatively gnarly in places they made sure we felt safe at all times. We would highly recommend this trip to folks that like a bit of an adrenaline high, if hanging off of a cliff 500 feet above the valley is up your street then I suggest you contact mountain trip!