We HIGHLY recommend Cielo enough! We had a private hot air balloon ride and the experience was absolutely wonderful. From Kate, who answers the phones (among other things), to the crew that supports take off and landing--everyone was so nice and approachable. In addition, our pilot Joe was so knowledgeable and experienced - he made our flight so warm and welcoming! This company is newer to Temecula but their pilots are just as experienced as any other company in the area. You meet at a winery (we got there at 5:30am), head to another winery to use the restrooms, and then head to the take off location. You get to experience watching the balloons being inflated and then climb aboard! We went in December so I would recommend dressing warm (it was 40s in the morning) and cute (for pictures)! It is well worth the early morning wake up :)