We did the Highlights of San Francisco tour. We showed up a good 15 minutes early but it took close to half an hour to check in and get our bikes. There was only one employee to handle the paper work, get the bikes, distribute helmets/maps/locks, answer customers questions, etc. He did the best he could and couldnāt work any faster. One suggestion would be to have two check in lines: one for those who have already pre book their tour and one for people there to rent bikes for the day. Or perhaps have two employees for the morning rush.
Anyhow, not a big deal and our tour only started about 20 minutes late. Our family of four was lucky enough to be the only ones on that tour so it felt like a private tour. Our guide JP was really attentive to our needs and took real good care of us. Since one of our daughters was too young for an e-bike, we all had regular bicycles. Throughout the tour, JP constantly adapted our itinerary to avoid the steepest hills. But that doesnāt mean it was a flat ride either so you have to be prepared to do some climbing, itās San Francisco after all. Considering we only had our legs to power us up the hills, we did pretty well through those climbs and got a good workout out of it. JP also adapted the tour for us, leaving out the sites we had already seen or were not interested in and adding a stop to see the Full House house for our daughters for example. Overall, we were very pleased with our tour and really enjoyed the experience. An excellent way to visit the city and would definitely recommend.