We drove all the way from Orlando to be on time for their tour without stopping for lunch and even giving miss to an extra coffee along the drive to be on time for what we were looking forward to as a sunset dolphin tour in the Key West
And we did reach bang on time after a 7 hour drive
As soon as we reached we were told that we have been bumped off for what was a fully paid confirmed tour booked 2 months in advance because they got a 50 person charter booking
Our entire day was ruined, and we will end paying for an exorbitant hotel night at the Key West and feel frustrated and angry
They could not even send an email informing us of such a unilateral change. No options offered, just a plain refund of just the base fare. Completely unashamed for treating customers like this.
Worst we are booked for an all day tour with them tomorrow and worried about how that will turn out
Honestly we don't even feel like paying them for another tour after such a crappy first experience.