The guide we had was great (I forget his name). However, the group was way too large to make this an enjoyable experience. I am 5'0 tall, and was constantly struggling to hear and to even view the guide. The number of people on this tour was astounding, and the fact that the company allowed this many people to book on one walking tour is ridiculous. Customer service when calling the company isn't great. I originally wanted to book one of the earlier tours, at either 10:00 or 11:00 AM. I checked online to ensure availability, and the website was going to let me book. However, I had to call to book because I had a groupon, and the individual I spoke with (Megan, I believe) would not allow me to book at those times, and insisted that they were full. This does not make sense, as I would have been able to book the times I wanted online if I had not had the groupon. I went ahead and booked the 2 PM tour, and I wish I hadn't. She also would not send me an email confirmation of the booking, which I like to have in case of any issues on the day of the tour. If the guide had questioned my reservation, I would have had nothing to show as confirmation, besides my Groupon, which does not specify a time or indicate that a reservation has been made. Not sure how this company has so many other positive reviews. Perhaps other folks had smaller groups. This was a miserable excuse for a tour, as I learned very little due to the size of the group. I had booked a night tour for three as well, with this same company, relying on the positive reviews I read here. After my experience with the 2 PM tour, I left early and did not stick around for the 8 PM night tour, even though I had already paid for it. I lost money on both of these tours, but I guess you live and learn. These tours are nonrefundable, so I'm out of luck and out of cash.
Response from Host
Mar 2018
Hello, I am sorry to hear that you did not have a satisfactory experience booking our tours. We do strictly limit our group sizes. Our reservation specialists know to stop taking new reservations when the tour reaches capacity. I'm sorry that we couldn't fit you into the tour you wanted, but we always work with people, any way we can, to find something that works for them. In this case it seems that the 2PM tour had openings, and could fit your schedule.
We also apologize that the tour was too large for your liking. We find that the vast majority of guests think our group size is either small or manageable. We also offer private tours, at a higher price, for guests who don't want to be in a group with others.
We're sorry you didn't want to do the 8pm ghost tour with us. We would have been glad to have you!