This was my second time river rafting and it was a great experience. Smoky Mountain Outdoors was very organized in getting us matched up with our "team", raft and guide. The store is a convenient way to purchase water shoes and any gear you might need while on the water. Miami was our raft guide and he was awesome! He provided clear instruction on how to row and he cracked jokes throughout the ride. He made the ride enjoyable and made everyone feel comfortable and safe. The rapids were nothing too big, all seemed pretty easy, even the "big" IV. The water didn't seem that rough at all. I would have loved a little more action on the river, as most of the ride was slow moving, with little rapids. Maybe it's the time of year, but either way it was fun! The pictures they take for you while rafting come out great! Although the price for photos seems a little steep, I guess to capture that memory it's worth it. I would recommend Smoky Mountain Outdoors for your rafting experience, especially for first timers. I think next time I'll try the more extreme rafting they offer.