This was our 3rd rental from Black Tie (the previous ones were awesome).
This time, we had 2 renters. The one pair of skis they brought my wife were WAY too short. The guy was kinda in our face about it being our fault due to how we filled out the form. My issue is that the form changed from previous rentals and they should've brought at least one additional pair of skis that matched what my wife used previously. Later that night, they brought another pair of skis that worked.
Also, one of the adjustable ski poles would not hold, so after every run, I had to re-adjust it...sometimes up to 3-6 inches.