A great trip was spoiled by the catering. At the booking I requested a vegan option for the midday lunch. On the day I was offered a bowl of lettuce and a pre-made peanut butter and jello sandwich in a ziplock bag. Assuming Navtec would have some experience of varied diets I was expecting something more substantial, and it didnāt occur to me to ask the booking agent to specify what would be provided. Had I known, I could have brought my own, more filling, lunch.
A note to the manager received the reply that he would speak to the kitchen.
My recommendation to new clients is to precise about what you're going to get.