I booked a tour in early November for a 12-person offsite and received fantastic service from start to finish. This was my second time working with the San Juan Safaris team (the first was for a group of ~30 in August 2013) and I cannot recommend them highly enough. Captain Brian, Emily, Sarah, and the rest of the staff were very responsive and Emily in particular was great in helping me arrange lunch and flights through Kenmore Air. When inclement weather forced us to reschedule, they were really accommodating and quickly fixed a new date. My team came back with many wildlife sightings, including 2 types of whales, and lots of gorgeous photos. Thanks, SJS!