We arrived at our predetermined pickup point and saw the unmarked van and no driver. We waited about 10 min before she popped out. That delay caused our first tasting spot to be rushed - a beautiful vineyard, a lovely table, a knowledgable host with beautiful charcuterie plates, and rush rush rush (the winery had another tasting appointment coming in). The second stop was 45 min away and we weren't told that the drive would be that long. Many on the tour grumbled about that, wishing they had used the bathroom before leaving the winery if they had known how long we'd be without a stop. Another gorgeous winery, knowledgable and gracious hosts there with a great space for our included lunch. We were presented with basic, wrapped turkey sandwiches from a supermarket that had gotten mushy, mayo to go with it (as if it weren't mushy enough) and blocks of cheeses, right from the grocery store cooler, that we had to slice ourselves with plastic knives and no plates (two of the cheese blocks we ignored as they had mold growing on them.) Oh, and a cookie. No beverages. No plates. The charcuterie plates from the first winery were leaps and bounds more impressive than the included lunch. We were asked in advance for food allergies, and one person in our party was not accommodated. Thank goodness this winery had a pizza oven station on property - we bought $60 in pizzas (one gluten free and vegan for our friend) and shared it with the other people on this tour. The driver decided to add one more stop to our day, taking us to a 4th winery. Worried about time, she tailgated a school bus for miles on a two-lane highway, making everyone on board very nervous. That bus could not move over if it wanted to - and I'm sure it did, for the safety of the students on-board. The 4th winery didn't know we were coming and had nothing planned for us. So feeling like we should participate in some way, many of us ordered a glass from their menu. The group was groggy and tired and ready to end the day. And then we drove into parade traffic when we returned to Portland. I don't know the city, so I don't know how the driver could have avoided it, but this slow crawl did us in. Three passengers asked to be dropped off and said they'd walk the rest of the way back to their hotel. It was only a block later that the other three left to do the same thing, leaving me and my friends to trek the last 5 or so miles past the parade route to our designated pick up point. Which, I should note, had a parking lot adjacent to the building that was designated for customers only - not for day parking. Luckily there was street parking available, but the implied use of a parking lot was not correct and we had to move our cars.
The wineries were beautiful and the tastings were wonderful experiences. The tour driver was not a guide. While she tried to engage with some information about wine country and the soil and other facts or tidbits, she wasn't prepared nor well spoken about it. For example, she mentioned that a well-known football player was a part owner of a winery, or maybe he just invested in it, and she thought maybe he moved to the area, she didn't know for sure. And when we asked, she couldn't remember the football player's name. At one point, she invited us to look out the window on the left. We saw a barren field, not sure what we were looking at, and she said "Soil." That's it. Soil. Nothing more. There were only a few head scratchers like these because she didn't really talk all that much. And we had hours of drive time she could have prepared to fill with a script of well-researched and rehearsed material. Add to this the fact that the wine tastings themselves were not included, and every venue required a payment, it just doesn't add up to a value experience.
Response from Host
Jun 2023
Melissa, I'm sorry you weren't happy with your lunch. The tasting room where we usually go for lunch was closed due to a wine club event, so we had to improvise. As far as dietary restrictions, I asked you if you had any dietary restrictions, and you replied "no". You are responsible for voicing restrictions for everyone in your group, as Viator only provides us with your contact information. You're the first guest we've had whom that didn't seem obvious to. As far as "mold" on cheeses, they were bloomy rinds, so that is to be expected. Where is it that you're reading "implied use of a parking lot"? I'm sorry the guide did not perform up to par. She has been guiding this tour for a long time, so my guess is she was under high stress, as she was in the middle of a move.