We did not have a good experience on this tour as first time Segway riders. The experience starts with Segway lessons, both verbal instruction then one on one demonstration/ practice with Mike in the alley. There were six people in our group and this took awhile, so I can't imagine how long it would take with a bigger group. I felt like the training was fairly thorough but I struggled to "get it". After we all could demonstrate very basic skills, off we went. I thought I'd be saving my feet and legs from lots of walking and that we'd be able to see a lot more sights in a shorter period of time, but this didn't really pan out. If you have any history of foot or ankle problems, DO NOT do this tour. I have a history of plantar fasciitis (which had recently been close to fully healed after a year of recovery) and I was in excruciating pain in my feet and ankles the whole time, especially when we were stopped and idle while Mike was talking. When I told him I was in a lot of pain, Mike did let me step off a couple times and held onto my Segway when we were stopped, but I was pretty miserable. My partner's feet hurt as well and she doesn't usually have foot pain. Mike kept trying to correct my form but I appeared to be standing like everybody else on the Segway footplates as far as I could tell. The bad part about the Segway is you can't just step off anywhere you want or need to. It will keep going if you let go. You have to find a wall and gently drive into it, then lean it before stepping off safely. This became even more problematic when my partner was trying to take a tight corner and navigate through some pillars. She slightly clipped the wheel of the Segway while turning, which sent her flying off, landing on the curb and onto her ribs and shoulder. Mike had ridden way far ahead and we were in the back of the group. I couldn't even step off my Segway to attend to her because of the instructions he'd instilled to not get off (and there was no wall nearby). We had to yell and wait for Mike to notice and ride back to us. My partner's elbow was bleeding over a large area and had severe road rash. Mike had tiny bandaids and alcohol wipes to offer as first aid. My partner didn't want to continue and wanted to leave our Segways there, but Mike seemed very put out by this. We ended up continuing on after some discussion, but I rode behind my partner and watched her body shaking the rest of the tour. It was pretty scary for her. If the tour itself had been great, we could've taken her accident more in stride, but it wasn't. We made four or five stops and Mike talked for a few minutes, but nothing was particularly notable or interesting. Another issue besides some of the geographical hazards was having to navigate through crowds of people on narrow sidewalks. This may not be a problem for an experienced rider like "Captain Segway" as he calls himself, but it was scary for us as absolute beginners. Anyway, I know this tour has a lot of positive reviews, which is why I booked it. But this tour was not for us. And it probably won't be for some others. So I thought I'd share our experience. In addition to the tour price, we had to spend $40 at CVS after the tour to buy first aid supplies. My partner spent the rest of our 5 day Chicago trip with a wrapped elbow and shoulder and lower back pain from her fall.