We actually had 2 single day tickets via the New York Pass. We spent the first day doing the Empire State Building, Freedom tower, the Brooklyn Bridge along with a Circle line cruise as our second day was supposed to be very windy. A very busy day that went very smooth for us. The Bus Guides were very informative about everything in the city and went out of their way to assist the passengers. One in particular, Patrick, was really good. Very kind and was multi lingual allowing him to provide special assistance to those most in need within a foreign city. Just a great guy. The second day was very windy as expected, but we were still successful in doing the 911 Memorial, Times Square, Rockefeller Center, and St Patrick's Cathedral. On this day we ran into another great Bus Guide, Dewayne. Dewayne was very energetic, engaging and funny. What a character. He provided the same quality of information about the city, but also included a lot of other helpful hints. All in a very entertaining way. We loved both of these guys. Now we did run into a very dry kind of a guide during one stretch, but over all it was a great experience. The one thing I will say is that doing the Memorial via the New York Pass was painful. Even though we had the pass, it was an hour + line to get tickets from the Pass and then another hour to get into the Memorial. This has nothing to do with the Big Bus, but I was using both in conjunction with each other. I would definitely recommend the Big Bus and hopefully you encounter both Patrick and Dewayne or others with their commitment to providing the best service possible to the passengers. It is so important and really makes a difference.