So Sunday was our first full day so after the Empire State Building we decided to do the Hop on Hop off bus, the queuing was a bit of bedlam but this is NYC and extremely busy, two buses passed us by as no seats but we finally got one and sat down stairs BUT the good thing is is when someone does get off from upstairs they let the downstairs people go up first before letting anyone else on, giving everyone a fair chance to sit upstairs, Baynes was our bus guide and he was fantastic, so informative and fun so much so that we didn't actually hop off/on we just stayed on for the whole trip, that and it was very busy so the thought of queuing again just wasn't an option. I used my own earphones so cannot comment on the quality of the ones provided.