Good Afternoon rtatpeace
Please know we expect all staff to be professional, courteous, and amiable at all times and any behavior short of that is unacceptable and will not be tolerated. We take customer complaint very seriously, please provide more information such as time, and description to
[email protected], it is reported to upper management for disciplinary action. Please know we do encourage agents to enthusiastically sell our products but we do monitor capacity and prepare for more hectic times in hopes to prevent overcrowding. We do sometimes get it wrong and we are working hard to improve our system. We are committed to our passengers gratification fully and with the feedback you've provided, we can continue to revamp our services.
Kind Regards,
BBTNY