Do not use Big Bus Tour. This morning we tried to start our Big Bus Tour at a stop we found on their webpage. After two busses passed without stopping, I called customer service. I was told that they talked with their dispatcher and that a bus would arrive in 10 minuted. 30 minutes passed and no bus. Again I was told to wait 10 minutes. After another 30 minutes, no bus. We left and went to another stop, found a bus, and a huge one. I asked many questions to the Big Bus personnel, and was told that they no longer use the stop where I waited. The stop is listed on their maps and web page. When asked if we could get our money back we were told we would have to go to one of their offices and ask. We were now 2 hours into this stupid game. I suggest using any of the other hop on hop off busses.
Réponse de l'hôte
Oct 2019
Good Afternoon jeraldf2014,
We apologize for any confusion, as all of our maps are updated and buses are expected to stop on all of our locations. Whenever we have to change or alter a route, or close a stop completely, we only do so once mandated by the Dept. of Transportation. We post these changes on our website and app under “Service information”. Regardless, please provide a copy of your tickets, so we may further investigate this incident. As for your request, the process is on our website under other inquiries. With that being said, we hope the rest of your trip was enjoyable.
Kind Regards,
BBTNY