Hi Laura Schoeneck,
We are disappointed to hear that you are not satisfied with your visit. We regret to hear that there was a delay on the day of your tour due to traffic. New York City traffic can be heavy at times and hard to navigate through, but we do our best to get you around safely. As for the audio, thank you for letting us know and we are sorry for the inconvenience. We will communicate this to our team to make sure this is fixed.
We would also like to address your encounter with our staff member. We apologize if anyone was rude and condescending. We assure you we do not condone this unacceptable behavior and take these matters very seriously. If possible, can you please reach out to us at
[email protected] with your booking reference, the staff member's name or a description, the time, date, and location where this occurred so we can look into this?