I purchased what I thought were two tickets for a 12:30 cruise around the Statue of Liberty, Brooklyn Bridge, etc. What the ticket hawkers didn’t tell us was that the “tickets” we got were actually vouchers. Once you got to the pier, we had to stand in line at the pier to exchange the vouchers for actual tickets. This was a process that inexplicably took more than an hour— just to exchange one piece of paper for another. There were two windows, and thus two lines, and after about 40 minutes it became clear why neither line was moving: there was only one person working inside the booth. Eventually the two lines merged and began moving at a crawling pace. By the time I finally got close enough to the window to see inside, I noticed that there were actually three people inside the booth now. However, two of them were standing around, holding clipboards, laughing and talking. God forbid they actually help their harried coworker give people their tickets. The line behind me continued to grow and grow, and I can only imagine how long those poor people will have to wait only to find that the last boat is sold out by the time they got to the window. We missed the 12:30 by a wide margin and are now hoping (while still in line) there will be two spots available for either the 2:00 or the 3:30— the last two boats available for the day.