We booked our 2 pm tour online and showed up early. They directed us to another location down another street. We walked there and the guy confirmed our reservation and said the tour bus was running a bit late, so 2:15. That time passed by. The original guy walked across the street talking on his phone and smoking the whole time. A couple showed up and waited with us. Then a large group showed up and were talking as though deciding whether to take the tour. No one provided any direction. Finally a tour bus showed up and people got out. Another guy showed up and said we'd be told when to load but we never were. The empty tour bus sat there and after asking again, finally someone told us to go back across the main street to another tour bus which was sitting there being washed. So we had to tell yet another person we were there for the tour and had already paid. They started loading another group of people before us and then told us they had 5 seats and we could get in. It seemed like we were pawned off to another tour group. The couple that had been waiting with us for a long time were left still standing on the sidewalk when we left. Our tour driver was good and delivered a lot of good, intetesting info but I felt car sick half the time honestly. We never did stop and get out for pics of the Hollywood sign. So it was an interesting experience but the disorganization and confusion at the beginning, combined with zooming around up and down the mountain (with no stops anywhere) made it just ok. We would not do it again.