This review would have been 5 stars if the bus experience that got us to the tour was better. The bus experience was horrible. The bus was badly designed, uncomfortable seats and the driver was hard to understand. In addition, the driver made an exception for one customer only to take a photo when we arrived at the Mendenhall Visitors Center and snapped at me when I thought he said we could all get a photo. This was extremely disrespectful and unfair to the rest of the passengers and ruined the bus ride.
Once we got off the awful bus, the actual whale watching was EXCELLENT. The boat was clean, comfortable and the crew was both funny and knowledgeable. They made us feel right at home and most importantly we saw incredible and majestic humpback whales! And sea lions! The experience was unforgettable and would have been 5 stars had it not been for the awful uncomfortable bus and what happened on our particular bus ride.