I gave this tour 5 stars because once we connected it was a great tour with great guides! We did miss our 3pm tour due to lack of pickup directions at the cruise pier and lack of cell phone coverage (T-Mobile). We ended up paying an extra $15 to board a shuttle that took us into Juneau and met up with our tour. Luckily, they got us on the 4:30pm trip. James and Emma were really good on the tour, and we absolutely loved Maryna's enthusiasm as the naturalist on board. Again, saw many whales and it was a great tour after the weak start of picking us up.