The show was very good. The costumes, the dancers the story were good. I was very disappointed in the plantation owners dinner though. Gaylords was beautiful and the food was ok, not great, but our server Dava was awful. It was clear that she didnt want to waste time with us since we were part of the Luau package. We watched her chat and spend time with the general guests, but the Luau guests were ignored. We never got the chance to order wine, the food choices for the dinner were very limited and we waited over 30 minutes after we finished our meal and coffee to be served dessert. Our dessert arrived just as we were standing up to leave. I had booked the upgrade as a birthday treat for my husband and was very sorry I did. Dont waste your money, just book the regular Luau if you really want to see the show. Better yet, try a different Luau, we will.
Réponse de l'hôte
Nov 2019
Aloha,
Thank you for your detailed review. We apologize for the poor customer service and will forward your comments to Management for appropriate follow-up. Mahalo for your compliments on the Luau Kalamakū show and we hope you enjoyed your vacation on Kaua‘i.