Booked tour 1-2020, once I realized Covid was here to stay I started to call and email trying to cancel. NO RESPONSE.
Eventually phone not a working number. Contacted CITI Credit Card, got refused refund as Fareharbor denied wrongdoing as they were just software company. (oh,cannot print contact email thru safari website as proof of cancellation, only 3-4 lines will print of request...designed that way)
Oct 1 got email reminder for Oct 4 trip, tried to email they their site but nothing until I got email Oct 5 thanking me for taking tour.!!!!! INSULT TO INJURY! Nothing in Monument Valley is open.
WHAT A FARCE this company is. Their website continues to operate and make tour reservations to get your money...seen several complain they made reservations in June/July only to see their money lost. Monument Valley has been closed for months but Safari just steals your money and cut off phones/emails.
The View Hotel where you are supposed to meet MV Safari did same thing. But American Express CC refunded my money!!!!
Canyon de Chelly tour guide at least answered their phone and told me they had no money to make a refund.....honesty which I appreciate.
Avoid Monument Valley and keep your money safe. Will the Navajo nation recover from Covid? Yes they will. WILL THEY RECOVER FROM DECEIT......NO.