I travelled with a big pack consisting of senior citizens, children, and 3 months infant. We were promised heated covered bus, not only did the culprit told us to wait at the wrong place, but the two leveled bus was full in the bottom where it is heated. It's December in NYC and it's snowing and with all that is in our pax it is almost inhumane to ask us to sit out in the uncovered part of the bus. The next bus was scheduled an hour away, not an option.
Do yourself a favour, don't get on this bus.