HappyTraveler4470
Oct 2022
This is a terrible company. Try the other bus tour company.
We booked an open top night tour of New York. It was raining but we were happy to proceed with our ponchos. 10 minutes into the tour, other passengers decided to go downstairs and stand up to avoid the rain. The driver puller over and refused to proceed for safety reasons. After speaking to his head office, the driver said that another bus would come for all those wishing to proceed with the tour. After 40 minutes of getting wet on the stationary open topped bus and with no sign of a replacement bus turning up (even though the driver kept saying it was only 10 minutes away), the driver told us where the nearest subway stop was so that we could find our own way back to Times Square. He said that we could take a note of the bus number and contact customer services to receive a full refund.
I messaged Topview customer services and after a couple messages on their website and then a couple of emails, they have said that they will not authorise a refund and have simply offered replacement tickets which are no good to us.
I have explained the full chain of events to them and sent photographs of the bus, the bus number, the position where the bus stopped.