I had the worst experience on this tour. It was a total waste of time and $. We rode it once, and the bus driver switched from the red route to the blue route and never bothered to let anybody know. That meant by the time we figured it our, we were way out of our way, and had to walk miles to our destination. We tried to catch it two other times, and the bus just never showed, leaving us in the cold and wind for 25 minutes or so both times. . I have used other on off busses in NYC in the past, and they were great. I will never EVER use this company again and I would steer others away from it as well. That was $118 DOWN THE DRAIN!
Réponse de l'hôte
May 2018
Dear Toni A,
Thank you for taking the time to post a review. We are deeply disappointed to read your comments regarding your experience. We make every effort to make sure all of all our tours are positive and enjoyable. I am confident this was an exception to our usual high level of service. We offer a live map on our website for customers to track the location of our buses as well as our customer service team is available to assist with statuses of our buses. We hope you will consider riding with us again.