Paid extra for a lei greeting which they did not provide, was told to take it up with viator, which was disapointing. Other wise transfer was average. So travellers beware when purchasing a lei greeting option. Better off purchasing a fresh lei in the ABC stores or Walgreens.
On the way to hotel the driver pretty good and it's easy to find them when you arrive in Honolulu BUT on the way back from hotel to airport the driver pretty rough and seems he's in rush. For this reason we just give 3,5 star.
Our driver was waiting for us when we arrived in Honolulu and waited patiently whilst we sorted out our missing luggage. Our pick up for the return journey was 10 - 15 minutes late because of traffic, but we had plenty of time for our flight so not an issue. Would certainly use Viator again.