Good Afternoon,
Thank you for taking the time to leave us feedback on your snorkel experience with Silent World Dive Center. Before addressing your concerns you had with your experience with us let me firstly apologize that our trip fell short of your and our expectations. We are a small family run business which allows the majority of our crew to work full time, this way we can quality control our safety and customer service experience that customers should receive on all our trips. We prioritize making our trips personalized and a highlight of vacations, choosing us for your Florida Keys experience is far from a business transaction to us but a memory. We will speak with the crew on board the boat the day of your trip and make sure they know the feedback you have provided and address areas we can improve.
Regarding our check-in the time we have it listed at 11:15 as it offers time to fill out waivers, use the restroom, change and be sized for gear without being rushed onto our experience, our departure time is 30 minutes after check-in at 11:45. We will review our itinerary we have posted on Viator & Trip Advisor to make sure this is more clear for the future. We list on the booking page that we visit two sites for 40 minutes each site and a 25 minute ride to the first reef site from our shop, but we will review and make sure those details are more apparent as well and check the log for the trip times on the day of your experience with us.
We are pleased to hear that you did enjoy your time on our new snorkel boat, reefs and with our newest Captain in training Cutler - we will pass on your compliments to him! If you would like to offer us any additional feedback please reach out to us directly at 305-451-3252 or e-mail at
[email protected] and ask to speak with Shelby. We would love to offer you a complimentary trip with us in future to provide the opportunity for you to have a better snorkeling experience with us.
Kind Regards.
Shelby