Flexible customer services - we called to arrange the flight, and then arrived about 2 hours earlier as we were in that area. We were processed quickly, and had to wait approximately 30 minutes before our flight. The pilot was friendly and pointed out areas of interest, we felt the 15 minutes went very quickly, but it's worth doing
We were told by the telphone operator to be their at 08:30 for our flight at 09:00hrs. Upon arrival no one was there to meet us although the building was open and then the management staff appeard to be quite cross that we were there before they opened at 09:00 even though we had only followed there instruction. The pilot was informative and the flight was very enjoyable even if the time passed ever so fast (but it does when your having fun) overall the experance was pleasurable and delivered some fantastic pictures although the initial greeting upon arrival did take me by surprise and I would have expected a warmer introduction given the expense.
Bought this trip as a birthday present for my husband. The place was easy to find and even though we arrived an hour earlier than our time slot we were still able to book in and go earlier. My husband thought the trip was great but could have done with a few more minutes up in the air. Thought the trip was a great way of see a different side of New York.