Our guide was extremely knowledgeable about the city, and a wonderful bonus was going to the convention center and seeing and listening to the Mormon Tabernacle Choir, accompanied by the amazing Salt Lake City orchestra and a magnificent, hug get organ.
Although the tour was quite good overall there were two issues which would keep me from recommending it. They were with the driver. First, we had a tour at 10:00 and my confirming email said 10:00. I left our hotel planning to be there by 9:45 and was almost there - at 9:37 - when the driver called. I was using the phone for directions in uptown Salt Lake City but took the call. He asked if I wasn't scheduled for a tour and I said yes. He said I was supposed to be there at 9:30. I said I was almost there and needed the phone for directions. He continued to tell me, rudely, I was late and my instructions said to be there at 9:30. I said no they didn't and I needed the phone for my directions. He started to repeat himself and I said I needed the phone for directions and hung up. We arrived by 9:45 and were the only ones on the trolley at the pickup point. He told me again I was late and I showed him my confirming email and the link I was to use as voucher. No where did it mention 9:30. He said I should have read it when I made the reservations. I explained I had not seen any mention of 9:30. He did not accept this and I felt like getting off the trolley but we had paid 66 and wanted the tour.
The second problem occurred after we had picked up the other tour members and had come to a street art installation of many signs. He complained that the city had taken out a perfectly good water fall and spent some exhirbitant amount of money on this 'art'. I said I liked it. He said it could have been done by anyone including himself. I said 'but you didn't' which is the only gentle way I could think of to disagree with him. I felt irritated because this was a tour for us to see Salt Lake City, not hear some opinionated guy tell us what is wrong with contemporary art.
In all fairness, my sister enjoyed him very much and told him. I suggested a 15 tip because he had gone over time and she enjoyed him. If I had been on my own I would have given him nothing.
My husband and I enjoyed the Trolley Tour of Salt Lake City. Our tour guide was fun and informative. We learned lots of details that I'm sure we might not have heard from other guides. Nice touch with the Cracker Jacks and sodas at the end. I would recommend this tour to others who want to learn the unique history of Salt Lake City.