Hello ehbeer4,
Thank you for taking the time to provide your feedback regarding your ballooning experience. There is nothing that saddens us more than not fulfilling customer expectations, and we greatly appreciate you bringing this to our attention. We would like to address each of your concerns so that we can provide an understanding into the workings of hot air balloons, and also make this right with you.
In terms of how high the balloon goes during your flight, it is very much subjective based on each pilot's experience and judgement of the wind speeds and directions found at different altitudes, as well as available landing sites and other factors. It is always our goal to provide guests with the most scenic flight, but also take into consideration these factors for passenger safety and enjoyment. For this reason, we can never guarantee how high you will go on any given flight, though we can promise that we aim to provide our guests with the best flight possible, as we know this may be the only time you have the opportunity to go in a hot air balloon.
In regards to your pilot's demeanor, we are deeply saddened to hear this, but are appreciative of you bringing this to our attention. We would like to discuss more with you privately in terms of the pilot demeanor, and to also make this right for you. Please contact us at (480) 502-6999 or
[email protected] so we can address this, and leave you with a better taste of ballooning in Arizona.
Thank you again for your time and feedback, we look forward to hearing from you soon.