Overall we had an amazing experience.
Guy who took the booking was very rude.
Do NOT expect good customer service especially if u have groupon or non native English speaker.
However Captain DREW was awesome .. one of the best ...( he pretty much made up for the rude guy at booking) . Drew and his team were very friendly, knowledgeable, going out of thier way to help us get the best Orcas watching experience and other wild life (bald eagle, seals etc..). He tried his best to find humpback whale as well. Thank you Drew and team. We had a great day because of you.