Camper32531874665
Mar 2025
I am writing this review because after a terrible experience with this tour company and asking for a complete refund, they only offered only a 15% refund of the total cost of the tour. After several emails, they refused to give anywhere near what I felt was a reasonable refund.
After a phone call to Tripadvisor, they included an additional 10% to the tour company's original refund. This was very much appreciated from Tripadvisor, and I thank them for this, but any additional refund should have come from Jupiter Legend Corporation which was the host tour company.
Signing up for the tour, which in the tour information, it said the tour was in English, this was not the case. Other than myself and my wife, the tour group was entirely Chinese, and although the tour guide spoke some English, it obviously was not his first language. Many highlights along the tour were lost in translation and the tour guide not having a mic and speakers to spread his voice throughout the van made it very difficult to hear any commentary, especially the times when he did try and speak some English.
The van that took us on this tour, had some issues as well. The seats did recline for the passengers' comfort, but when fully reclined, made if very uncomfortable for those behind, which this happened with my wife.
I usually have a good time on any tour I and my wife have taken in the past, but on this date, the tour provided only a bad experience, and I will not be taking any more tours with this company. I hope this review helps others when they are planning their next vacation.
Regards,
Terry Z
Odpowiedź od gospodarza
Mar 2025
Dear Guest, We sincerely apologize for the inconvenience and frustration you have experienced. We are an international travel company dedicated to providing excellent service to guests from all over the world. On this tour, we have guests who speak both Chinese and English, therefore the tour guide explains the same things in both Chinese and English to ensure the best experience for each guest.
We will examine why the bus did not have a microphone and speaker, and we are working to improve vehicle configuration to ensure that all vehicles meet the highest standards in terms of comfort and functionality. Regarding the refund, we appreciate Tripadvisor's intervention to add an extra 10%, but we recognise that more should have been done on our part to ensure your satisfaction. While we cannot change your experience, we hope you will give us another opportunity to serve you in the future and provide the exceptional experience we aim to deliver.